Director of Interim Housing
Company: Hope The Mission
Location: North Hills
Posted on: April 5, 2026
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Job Description:
Position Purpose and Summary The Director of Interim Housing
(DOIH) fulfills HTM’s mission and vision by leading and overseeing
all programmatic and community relations functions for Hope the
Mission’s Interim Housing Programs. The DOIH will ensure that new
and active programs are in-line with best and evidence-based
practices for working with people experiencing homelessness and
include Trauma-Informed Care, Harm Reduction, and Housing First
methodologies. The DOIH will oversee all management functions of
Interim Housing including, (but not limited to) understanding
programs and budgets, contract reporting, monitoring daily
operations of services, and supervision and training of staff. As a
main point of community contact, the DOIH is responsible for
community development, internal and external strategic
partnerships, and regional planning including, engagement with the
Coordinated Entry System and public relations. Primary Duties and
Responsibilities Administration: Administer and oversee Interim
Housing programs and staff. Review and provide guidance as needed
on written program policies and procedures, ensuring compliance
with all contracts. Ensure integration of evidence-based practices
into daily work and programming. Work collaboratively with CPO,
HTM’s Operations, Human Resources, and other departments to
implement and oversee all facility, personnel, and program aspects.
Work collaboratively and strategically with other HTM and community
organizations to support a seamless and coordinated system of care.
Program Management: Provide direct management of Program Managers
as well as provide guidance for Assistant program managers, Program
Coordinators, and staff. Analyze program reports and numbers to
identify trends and make projections or recommendations for program
modification. Identify staff development needs and activities. Work
closely with the team to bring in training opportunities and
identify areas for professional growth. Respond to emergency and
priority situations such as safety and security measures. Resolve
grievances and troubleshoot incidents. Oversee implementation of
program policies and procedures. Ensure overall policies,
procedures, and practices are in line with respective funding
sources and with HTM’s goals and values. Make sure the programs are
effective and deliver desired outcomes by meeting performance
targets. Program Budgets: Understand and work within program and
facility budgets and spending. Assist HTM Finance and
Contracts/Compliance department with modifying and adjusting
budgets as needed. Ensure all Interim Housing programs are
operating within budget. Government and Community Engagement: Work
collaboratively with the management team and other HTM leadership
to build strong relationships with county, city, and government
entities and funders. Represent HTM at government and public
meetings. Network with local stakeholders to develop and maintain
working relationships. Work collaboratively with the HTM management
team to develop and implement strategies for communication as it
pertains to programs and HTM’s presence in the area. Educate,
network, and represent HTM to local agencies, coalitions, services
agencies, chambers of commerce, business improvement districts,
neighborhood groups, law enforcement, city and county governments,
residents, and other organizations. Represent HTM as the main point
of contact for all aspects related to Coordinated Entry in the
designated region. Work closely with the Government and community
leaders and their representatives. Reports, Contracts, Compliance:
Work with Contracts/Compliance to review and authorize program and
contract reports prior to submission. Evaluate Program Manager
reports assembling full department reports. Work with
Contracts/Compliance to review and explain contract scope and
services to staff. Perform periodic internal audits. Attend all
monitoring site visits. Other duties as assigned. Work Conditions
and Environment The employee may be in contact with individuals and
families in crisis who may be ill, using alcohol and drugs, and who
may not be attentive to basic personal hygiene, health, and safety
practices. The employee may experience several unpleasant sensory
demands associated with the client’s use of alcohol and drugs, and
lack of personal hygiene. The employee must be ready to respond
quickly and effectively to many situations, including crises and
potentially hostile situations. The noise level in the work
environment is usually moderate in an office setting. Sometimes
work may become stressful when working under pressure.
Communication Contact with Others Electronic Mail Face-to-Face
Discussions Letters and Memos Telephone, virtual meetings
Conflictual Contact Deal with unpleasant or angry people Frequency
of conflict situations Impact of Decisions Frequency of decision
making Impact of Decisions on Co-workers Role Relationships
Coordinate or lead others Deal with homeless clients Work with a
workgroup or team Skills Excellent verbal, written, and oral
presentation skills Ability to delegate work responsibly. Strong
interpersonal skills Ability to train, guide and, supervise various
employees within the organization. Problem-solving and strategizing
capabilities Knowledge of fiscal planning, budgeting and, reporting
Knowledge of relevant laws and regulations Proficient in MS Office
suite and databases Ability in decision-making and problem-solving
Qualifications BSW/MSW or other Bachelor’s/Master’s in social
services are preferred but not required. Will substitute for
relevant work experience where appropriate. 5 years of supervisory
experience managing programs and staff, with increasing leadership
and management responsibilities required. Experience managing
programmatic budgets. Experience working with vulnerable
populations. Demonstrated ability to manage multiple programs and
contracts. Demonstrated experience leading large-scale programs and
systems change. Clarity (HMIS) experience preferred. Highly
motivated self-starter, with proven ability to develop creative
solutions. Commitment and ability to work as part of HTM’s
leadership team. Demonstrated ability to utilize computers and
proficiency in MS Office software. Project a professional demeanor
and possess excellent written and oral communication skills,
interpersonal skills, and ability to work individually and as part
of a team. Commitment to ending homelessness. Bilingual preferred
TB test required. Mandatory Requirements: Employment eligibility
verification Reliable transportation Tuberculosis and drug test
Live scan Fingerprint and background screening Ability to work
flexible hours which include evenings and weekends. Driving is an
essential function of this position. Ability to cover any site
location as needed by Agency. Must have a valid CA Driver's
license. Must provide proof of vehicle insurance coverage. Must be
able to qualify for HOTV’s commercial insurance coverage. Physical,
Demands, Environmental Conditions, Equipment The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of the
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The employee
is required to: Routinely required to sit; walk; climb stairs;
engage in verbal, written, and email communication; hear; use hands
to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch. Occasionally required to move around the
Administration office. Can observe and respond to people and
situations and interact with others encountered in the course of
work. Handle, fingers, grasp and feel objects and equipment; Reach
with hands and arms; Communicate, receive, and exchange ideas and
information by means of the spoken and written word; Be mobile by
moving oneself from place to place quickly and easily; Repeat
various motions with the wrists, hands, and fingers; Be able to
have visual activity for (including, but not limited to)
administrative and clerical tasks; Specific vision abilities
required by this job include close vision, color vision, peripheral
vision, depth perception, and ability to adjust focus. Drive
vehicles in and around Los Angeles County, as needed; be able to
enter buildings that may require climbing stairs. Be periodically
subjected to outside environmental conditions. Use a desktop and/or
laptop computer, copy, postage, and fax machines. Complete all
required forms in personal writing. Employees may work in proximity
to service animals and emotional support animals. FLSA Exempt
position, variable schedule.
Keywords: Hope The Mission, Catalina Island , Director of Interim Housing, Social Services , North Hills, California
