ECM Lead Care Manager
Company: American TrueCare, Inc.
Location: San Diego
Posted on: February 11, 2026
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Job Description:
Job Description Job Description Position Summary: The official
job title is Lead Care Manager (LCM). The Lead Care Manager (LCM)
is a vital part of our Enhanced Care Management (ECM) program,
coordinating care for individuals across various healthcare areas
(physical, behavioral, dental, etc.). The LCM ensures clients
receive the right care at the right time, empowering them to live
successfully in their communities. Coordinates care and services
for individuals in the Enhanced Care Management (ECM) program,
ensuring they receive appropriate care and support. Core Duties:
Patient Engagement: Build rapport with patients, conduct needs
assessments, and develop personalized care plans. Care
Coordination: Connect patients with essential services, including
medical appointments, social services, and community resources.
Advocacy: Act as a liaison between patients and healthcare
providers, ensuring timely access to care and addressing any
barriers. Education and Support: Provide health education, promote
self-management strategies, and offer emotional support to patients
and families. Administrative Support: Assist with appointment
scheduling, medication adherence, transportation arrangements, and
other administrative tasks. Communication: Maintain clear and
effective communication with patients, families, and healthcare
providers. Documentation: Ensure accurate and timely documentation
in accordance with program standards. Teamwork: Collaborate
effectively with the ECM team and other healthcare professionals.
In- Person visits: Conducts monthly in-person outreach and
follow-up with patients Perform additional duties as assigned.
Qualifications: High School Diploma or GED required; healthcare
experience preferred. Valid California driver's license and
insurance required. Bilingual English/Spanish preferred. Strong
organizational and problem-solving abilities. Knowledge of
healthcare systems and community resources. Experience with
motivational interviewing and trauma-informed care 1-3 years of
experience in community outreach, customer service, or healthcare.
Excellent communication, interpersonal, and organizational skills.
Knowledge of medical terminology. Computer proficiency. Work
Schedule: Monday-Friday, 8-hour shift (flexible to meet business
needs). Working Environment / Physical Requirements: Must be able
to travel using personal vehicle to complete outreach visits.
Mileage reimbursement for the use of your vehicle is at a standard
rate. Prolonged periods of sitting at an office desk on the
computer. Lifting: Able to lift up to 15lbs. Pay range $25—$28
USD
Keywords: American TrueCare, Inc., Catalina Island , ECM Lead Care Manager, Healthcare , San Diego, California
