Director of Front Office Operations

Company: Omni Hotels & Resorts
Location: Carlsbad
Posted on: June 3, 2025

Job Description:

OverviewLa Costa Resort and SpaNestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.Job DescriptionThe Director of Front Office Operations will ensure an excellent guest experience through engaged and dynamic leadership of the of the Front Desk, Ideal Services (PBX), Night Audit, Guest Services, Loyalty and Guest Relations departments. This position will also contribute to the financial success of the Reosrt by maximizing room revenue.Responsibilities

• Ensure resort guests have an exemplary experience through warm welcomes, anticipatory service and fond farewells
• Recruit, train and monitor Front Desk, Ideal Services, Guest Service, Concierge, Bell and Loyalty associates providing professional development, coaching and recognition
• Mentor front office managers leading them on a path to success
• Ensure associates are well versed and knowledgeable about current hotel products, amenities, services and policies
• Maintain good working relationships and open lines of communication with all other departments
• Attend brand calls; implement and monitor initiatives in the defined areas of responsibility
• Ensure that all VIP and loyalty guest programs are adhered to
• Resolve all guest issues head-on with courage and grace
• Ensure budget percentages are in line to revenue. Monitor and critique payroll and other expenses in all areas of responsibility
• Schedule meetings on a regular basis in all areas of responsibility ensuring proper communication
• Create and track goals for the department
• Monitor Guest Satisfaction surveys and create plans for improvement
• Uphold the hotel's commitment to gracious hospitality and follow through on staff training programsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Extensive hotel/resort leadership experience as a senior manager or director with an emphasis on Front Office operations
  • Strong working knowledge of Opera prefferred.
  • Must be proficient with computer applications generally
  • Required: 4 or more years of experience in leadership roles at hotels/resorts.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Salary: $90,000-100,000The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an emailtoapplicationassistance@omnihotels.com.End of Job Description#IND123
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Keywords: Omni Hotels & Resorts, Catalina Island , Director of Front Office Operations, Executive , Carlsbad, California