Financial Aid Counselor

Company: The Los Angeles Film School
Location: Los Angeles
Posted on: February 21, 2026

Job Description:

Job Description Job Description Purpose: The position is meant to help counsel students in completing their financial aid, translate the complexities of how financial aid and billing work, and ensure students are set up to succeed in their program. Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation): Guide students and parents throughout the financial aid process in pursuit of first and subsequent degrees. Exercise independent professional judgement with minimal supervision to counsel students on optimal financial package based on individual circumstances. Represent the financial aid department at monthly Open House events and convey advice on how to secure tuition and living expenses to students and parents. Work closely with the Management to research, analyze, implement, and update the Financial Aid Strategies for students based on specific socioeconomic background. Serve as a financial aid content expert for the school, working with all departments to ensure accurate understanding of issues, handling of questions and review of documents. Ensure compliance with laws, regulations, accreditation standards and professional guidelines regarding student enrollment and financial aid. Contact students to secure documents necessary to complete files and verification prior to the student’s start date. Coordinate efforts with students and lenders in relation to private loans. Counsel students and parents on PLUS applications, including denial options. Enter all correspondence and communication with students into systems. Ensure students do not exceed the cost of education limits. Comply with federal regulations as outlined in the Department of Education handbook. Offsite training is necessary to stay current on all Financial Aid Issues. Maintain touch point process with each student for regular contact prior to start. Once hired you must pass provided with FA essentials training with 75% or better. Applicants must not currently be or have been in default on student loans. Able to communicate student academic progress as it pertains to financial aid. Assist in calculating the revised billing for students’ new enrollment. Explain the financial aid and tuition charges as outlined in the students’ financial plans. Coordinate with the Admissions Specialist in ensuring all students’ questions are answered and ensure they are prepared for their new enrollment. Coordinate with the Financial Aid Processor to ensure all financial aid is appropriately packaged. Coordinate with other departments to ensure the billing is correct. Meet monthly completion metrics as outlined by management. Non-Essential Duties & Responsibilities (those that must be performed with or without an ADA Accommodation): · Adhere to policies and procedures of The Los Angeles Film School. · Maintain strict confidentiality of company and personnel information. · Adhere to company attendance standards. Other Responsibilities: · Perform other duties as assigned. Supervisory Responsibilities None Competencies | Knowledge | Skills | Abilities: Self-motivated and able to balance multiple tasks simultaneously among changing priorities and deadlines. Excellent verbal and written communications skills. Ability to effectively and positively communicate with a customer-service oriented attitude. Professional, upbeat, social and dependable. Creative problem solver who works well in a team environment. Ability to relate, understand, and engage with students. Strong attention to detail and organizational skills. Understand and accurately apply customer service techniques. Outstanding customer service skills. Confident presenting general information to students both live and using video software. Comfortable in a fast-paced environment interacting with a diverse group of staff & students. Education | Experience: Bachelor's Degree from an accredited college or university preferred but not required. Experience in higher education preferred but not required. Certificates | Licenses | Registrations: N/A Computer Skills: Knowledge of Microsoft Word, Excel, and PowerPoint (or Mac equivalent). Must be comfortable with navigating standard e-mail systems, internal computer storage. Ability to learn new programs as required Environmental Factors (are those that are required and performed with or without an accommodation): Hybrid work schedule two days in office the rest from home. (Subject to change as required by management). Need High Speed Internet connection when working from home. Physical Demands (are those that are required and performed with or without an accommodation): N/A Emotional & Mental Demands (are those that are required and performed with or without an accommodation): Ability to assist complex student situations and diverse groups. Ability to professionally handle crisis situations with an upset student This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Powered by ExactHire:188804

Keywords: The Los Angeles Film School, Catalina Island , Financial Aid Counselor, Education / Teaching , Los Angeles, California